Score guarantee refund claim

You completed the work. Now claim the refund.

If you finished every gate on the score guarantee page and your real TMUA result fell short of the threshold, the refund is straightforward. Send the email below and we get it processed inside 5 working days.

Send this email

To: shrey@tmua.co.uk Subject: Score guarantee refund claim 1. Purchase email: <the email you bought with> 2. Tier: <TMUA Pro / TMUA Catapult> 3. Purchase date: 4. Real TMUA score: <e.g. 5.8> 5. Result release date: 6. Attach: screenshot of your official Cambridge Assessment result page 7. Confirm: "I have completed every gate listed on /guarantee for my tier."

Open email draft

What happens next

We acknowledge your claim within 1 working day. If anything is missing from the email we tell you what.
We run a Supabase query against your account to confirm each gate was met: mock submissions, question-bank coverage, Logic Decoder modules, PDF downloads, Uni Predictor usage, attempt accuracy.
For Catapult, we also check interview attendance, PS review acknowledgement, STEP submissions and the strategy-call booking.
Once verified, the refund processes back to your original payment method inside 5 working days. Stripe usually clears it in 3.

If a gate is missing

We don't reject the claim outright. We email back with the exact gate that is outstanding and a deadline to finish it. If you do, the claim continues. If you don't, the claim closes at the deadline.

Need help while you're still revising? shrey@tmua.co.uk

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