Terms of Service
Effective Date: 18/10/2025
1. Service
TMUA.co.uk provides TMUA exam preparation materials and tools. We offer practice questions, mock exams, worked solutions, interactive study features, and tutoring services on a subscription and course basis.
2. Account
You must sign in to use our service. You are responsible for maintaining the confidentiality of your account and all activities under it.
3. Subscription
- Free: Limited daily access to practice questions
- Full Access / Packages: Unlimited access for the subscription period, including mock papers, worked solutions, and additional features. You get access for 1 year from the start date of your subscription.
- Pricing is subject to change with notice
4. Refund Policy
- Refunds are not available for subscriptions purchased within 21 days of any TMUA exam date.
- Refunds are subject to fair usage; excessive usage may disqualify refund requests.
- We reserve the right to refuse refunds for accounts showing patterns of abuse.
5. Our "Top 25% Guarantee" Offer
5.1 For students who purchase the Full Package (£159), which includes full platform access, 4 x 2 hours of group online tutoring, and the one-day crash course, we guarantee that the student will achieve at least the top 25% (equivalent to a score of 5.3 or above) in the exam. If not, we will refund all fees paid for that package.
5.2 To claim a refund under this guarantee, the following conditions must be met to our reasonable satisfaction:
- 5.2.1 The Student must have completed at least 90% of the TMUA.co.uk platform(mock papers, practice questions, and study features). This is measured by the platform completion metric on the dashboard.
- 5.2.2 The Student must have attended at least 3 of the 4 group tutoring sessions (6 hours total).
- 5.2.3 The Student must have attended the one-day crash course in full.
- 5.2.4 The Student or their Parent must not be in breach of any other clause of these Terms and Conditions, including but not limited to allowing the Course to be accessed by anyone other than the Student.
- 5.2.5 The examination taken must be the official TMUA examination provided by Cambridge Assessment Admissions Testing (or its designated examination body).
- 5.2.6 The Student or Payee must notify us by email at support@tmua.co.uk within 14 days of receiving results, stating the intention to claim a refund and providing evidence in one of the following forms:
- 5.2.6.1 A photograph or copy of the official certificate provided by the Examination Body; or
- 5.2.6.2 A photograph or copy of the official grade statement provided by the Examination Body.
- 5.2.7 The Course and account must not have been accessed by anyone other than the registered Student.
5.3 Students may only claim a refund if they achieve a score of 5.2 or below. Aside from the refund of fees paid for the relevant Course in accordance with this clause, TMUA.co.uk shall not have any other liability whatsoever if the Student does not, for any reason, achieve the top 25% (5.3 or above) in the TMUA examination.
6. Content Use
Our content is for personal study only. You may not share, distribute, or reproduce our materials.
7. User Conduct
You agree not to:
- Share account credentials
- Attempt to bypass usage limits
- Interfere with service operation
- Abuse refund or cancellation policies
8. Intellectual Property
All content is owned by TMUA.co.uk.
9. Disclaimer
Our service is provided "as is" without warranties. We do not guarantee admission success. The guarantee in Clause 5 is limited strictly to the conditions stated therein.
10. Limitation of Liability
To the maximum extent permitted by law, TMUA.co.uk shall not be liable for any indirect, incidental, or consequential damages.
11. Termination
We may terminate or suspend your account at any time for violation of these terms.
12. Changes
We may modify these terms at any time. Continued use constitutes acceptance of changes.
13. Governing Law
These terms are governed by the laws of England and Wales.
Contact
For questions about these terms, please contact: support@tmua.co.uk